Tech Support and Online Students

techsupport cut outAt Wilmington University, ensuring that online students have the technical resources they need to be successful is a priority. We’ve instituted a number of support programs targeted toward technical support of our students, including:

  1. An online orientation course, DIS 095, with links and tools to technical support in the course.
  2. Blackboard How-to Videos
  3. Access to the University Information Center, which offers a toll free phone number for tech support.

And all matriculating students, online or on campus, with less than 15 credits must take FYE – First Year Experience, a seminar designed to introduce students to college level expectations and experiences. Kelly Clayton, Online Student Navigator at Wilmington University, says, “Part of FYE’s goal is to give the student an overview of the technology tools they need for success in Wilmington University’s online programs.”

Clayton says most tech questions that she fields are simple issues regarding web browsers and problems within specific courses, such as assignment submissions.

Students who need help with Microsoft software applications can visit Wilmington University’s Student Success Center – online. If you need to brush up on your Excel, PowerPoint or Word skills, you can view a video tutorial or check their calendar for online workshops: http://www.wilmu.edu/ssc/workandsems.aspx


Students needing technical support for Blackboard, WebCampus, email, or other technology systems, please contact The University Information Center (UIC):